Clear Health Alliance helps people living with HIV/AIDS stay healthy. If you are living with HIV/AIDS call to see if Clear Health Alliance is for you: toll-free at 1-877-577-9043 (TTY: 711). Our office hours are Monday through Friday 8 a.m. to 7 p.m. You may leave us a message after hours, Saturdays, Sundays and holidays and we will call you back the next business day. All calls are private.

Mailing address

      9250 W. Flagler Street, Suite 600
      Miami, Florida 33174

Member Services

      1-877-577-9043 or TTY: 711

       Care Coodination is open Monday to Friday from 8:00 am to 5:00pm.

Transportation (Non-Emergency)


Provider Services

      Eligibility Verification - Prompt 1
      Authorizations & Pre-certification - Prompt 2
      Claims Status - Prompt 3
      Provider Relations - Prompt 4
      Pharmacy Department - Prompt 5
      Case Management - Prompt 6
      Inpatient Coordination - Prompt 7