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Specialty pharmacy

Extra care to manage your condition

Specialty pharmacies are different. A specialty pharmacy does more than just fill prescriptions. These pharmacies serve members with HIV/AIDS and other complex or chronic conditions. Specialty medications are used to treat these conditions, and often require special storage or extra support. Specialty pharmacies have highly trained pharmacists and nurses to provide personal care and guidance to help you manage your HIV and any other conditions.

To help you manage your HIV and other conditions, you have the option to use CarelonRx Specialty Pharmacy for your specialty medications. These medications are delivered to your home or shipped to a local pharmacy for pickup.

With CarelonRx Specialty Pharmacy, you get:

  • Free shipping with confidential, on-time delivery
    Order your medicine online at any time. You can choose to have the prescription mailed to you or shipped to a local CVS retail pharmacy where you can pick it up. And, you can track the order until it arrives.
  • 24/7 access to trained professionals
    A Care Team led by highly trained pharmacists and nurses is ready to assist you. They can talk to you about living with HIV/AIDS and are specially trained to help. You can reach the Care Team at 1-833-255-0646 (TTY 711), 24 hours a day, seven days a week.
  • Individualized care
    If you have side effects, our Care Team will work with you to manage them. Nurses are available to assist with infusions in your home. They can also instruct you on how to inject medications.

Log in to your account to manage your specialty prescriptions. You can:

Your Care Team support

Call Specialty Pharmacy Member Services at 1-833-255-0646 (TTY 711) anytime, day or night to speak with our Care Team.

Manage your medicine from anywhere with the Clear Health Alliance mobile app

With the free app, you can:

  • Order refills
  • Track orders
  • View all prescriptions

Download the app now: