How to renew
We don’t want you to be without health care coverage. Keep your benefits by renewing on time. Here’s how:
1. Check your mail
You’ll get a letter from the state about two months before you need to renew your coverage. If you have a My ACCESS account, you will get an email alert.
2. Renew your benefits
Once you receive your letter, renew your benefits in one of these ways:
- Online: Log in to your My ACCESS account
- By mail: Fill out and return the renewal paperwork that came with your letter from the state
- By phone or in person: Call or visit your local community partner agency
If you don’t renew by the date in the letter, you may lose your health care benefits. Be sure to renew on time!
Call the Florida Department of Children and Families (DCF) at 1-866-762-2237 (TTY 711) if you have questions about renewing your coverage or if you missed your renewal deadline.
You can also call Member Services at 1-844-406-2398 (TTY 711), Monday through Friday from 8 a.m. to 7 p.m. Eastern time.
Don’t forget to update your information!
Have you moved? Changed your phone number? Be sure to report any changes to the state through your My ACCESS Florida account or contact DCF.
Go to ACCESS Florida website