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How to renew

We don’t want you to be without health care coverage. Keep your benefits by renewing on time. Here’s how:

1. Check your mail

You’ll get a letter from the state about two months before you need to renew your coverage. If you have a My ACCESS account, you will get an email alert.

2. Renew your benefits

Once you receive your letter, renew your benefits in one of these ways:

If you don’t renew by the date in the letter, you may lose your health care benefits. Be sure to renew on time!

Need help?

Call the Florida Department of Children and Families (DCF) at 1-866-762-2237 (TTY 711) if you have questions about renewing your coverage or if you missed your renewal deadline.

You can also call Member Services at 1-844-406-2398 (TTY 711), Monday through Friday from 8 a.m. to 7 p.m. Eastern time.

Don’t forget to update your information!

Have you moved? Changed your phone number? Be sure to report any changes to the state through your My ACCESS Florida account or contact DCF.
Go to ACCESS Florida website