A team approach to better care

We are an HIV/AIDS Medicaid specialty plan in Florida. Since 2010, we have been helping members living with HIV/AIDS get access to the care and services that will help them the most. Every member receives a personal treatment plan from a highly trained doctor. Members in case and disease management programs work with one of our case managers on a personal care plan to meet their health goals.

Ready. Set. Renew.

DCF will advise you when it’s time to renew your Medicaid benefits application.

Look out for DCF's yellow striped envelope!

Take steps now to protect yourself and your family. For more information and watch helpful how-to videos from the Department of Children and Families.  

Be aware of scams and fraud during Medicaid renewals. There is no cost to complete a Medicaid renewal and if we reach out to you about renewing your coverage, we will never ask for money.

We’re ready to help

Transportation Vendor Change

If you are a member in regions 1-9, your nonemergency transportation vendor is changing to Ride2MD on 06/01/2022. No action is needed on your part. You have the same benefits. You can continue to call the same numbers on the back of your member ID card.

If you, or anyone in your household, have standing orders or prior approvals for trips, that information will be sent to the new vendor.

Call Member Services at 844-406-2398 (TTY 711) Monday through Friday, 8 a.m. to 7 p.m. Eastern time if you have questions. Thank you.