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Pharmacy and prescription drugs

We cover a wide range of prescription and over-the-counter (OTC) drugs. We work with IngenioRx to provide these pharmacy benefits. There are no copays when you fill your prescription at a plan pharmacy.

Find a pharmacy

To find a pharmacy near you, use our pharmacy locator tool.

Find a pharmacy

Fill a prescription

Bring your member ID and prescription to a plan pharmacy. Your doctor can also call in the prescription for you.

It’s good to use the same pharmacy each time you fill a prescription. This way, your pharmacist will know about problems that may happen when you’re taking more than one prescription. If you use another pharmacy, you should tell the pharmacist about all medicines you’re taking.

Have your medicines mailed to you

We make getting prescriptions filled as convenient as possible. You can log in to your account and manage your prescriptions filled through home delivery. With your secure online account, you can:

  • Order refills
  • Track your shipments
  • Get notifications
Log in to your account

Prescription Drug Home Delivery Form

You can get many prescription drugs shipped directly to your home through IngenioRx Home Delivery. Use this form to set up home delivery on your prescription.

Drug coverage information

Your benefits include a wide range of prescription drugs. Clear Health Alliance also covers many over-the-counter (OTC) medicines.

Preferred Drug List (PDL)

We use the Florida Medicaid Preferred Drug List (PDL). The PDL is the list of drugs that your doctor will use when prescribing medicine. Your doctor can prescribe most of these medicines to you without getting preapproval, or an “OK,” from us. The PDL is updated frequently.

View Preferred Drug List


Don’t see it listed?

If you don’t see your medicine listed on the PDL, you may ask for an exception at submitmyexceptionreq@anthem.com. You’ll be asked to supply a reason why it should be covered, such as an allergic reaction to a drug, etc.

Extra over-the-counter (OTC) benefit

You get an extra benefit of $25 per family per month for over-the-counter medicines and supplies through our online store. You order from a list of approved OTC items and they are mailed directly to your home address.

Order OTC medicines

Log in to your secure account to place an order through the online drug store.

Visit online drug store

Prior authorizations (preapprovals)

Some medicines need a preapproval, or an “OK,” from Clear Health Alliance before your doctor can prescribe them. The preapproval process helps us make sure that you’re taking medications safely and correctly.

Here are some reasons that preapproval may be needed:

  • There is a generic or pharmacy alternative drug available
  • The drug could be misused or abused
  • There are other drugs that should be tried first
  • The drug has a high side effect potential
  • The drug is prescribed at a higher dosage than recommended
  • There is additional information needed about your condition so we can match it to the FDA approval of the drug and/or studies of effectiveness

For medicines that need preapproval, your provider will need to call 1-877-577-9044.

Need help?

If you misplace your medicine or it is stolen, contact your provider. They will work with the pharmacy and Clear Health Alliance to review your case and replace the medicines as needed.

If you have any questions about your pharmacy benefit, call Pharmacy Member Services at 1-833-235-2028 (TTY 711), 24 hours a day, seven days a week.

Pharmacy forms

Prescription Drug Reimbursement Form

Florida Medicaid members do not pay copays for medications. Call Pharmacy Member Services at 1-833-235-2028 (TTY 711) before paying cash for a medication. If you had to pay for a medicine that is covered under your plan, you may submit a request for reimbursement form.

Prescription Drug Home Delivery Form

Get your specialty medications

We partner with IngenioRx Specialty Pharmacy and other pharmacies to meet all your specialty medication needs.

Learn about specialty pharmacy