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Be ready, be healthy  

Your health and well-being are important to us. We want you to have the resources you need, especially before or during an emergency.

We're here for you with important information

We’re just a call away

Your health and well-being are important to us. We want you to have the resources you need, especially before or during an emergency.

We’re just a call away. Be ready by storing these numbers in your phone so you can reach us.

Member Services 1-844-406-2398 (TTY 711)

Pharmacy Member Services  833-235-2028 (TTY 711)

24-hour Nurse HelpLine 844-406-2398 (TTY 711)

Behavioral Health Services 844-280-9633

Case management 844-406-2398 (TTY 711) or call your Case Manager directly

Transportation 877-671-6671 in Broward, Miami-Dade and Monroe counties or 877-779-8617 in all other counties

For updates and information from the state 800-342-3557 


Get help near you. You can:


Get your medication

Find a pharmacy that’s open near you. RX Open

Because of the state of emergency:

  • You may be able to refill your prescription now, even if you’re not due for a refill. Call Member Services to see if you can get a 30-day emergency prescription refill of your maintenance medicine now.
  • If you need to go to a different pharmacy because of Tropical Storms Elsa or Fred, call Member Services, and we’ll help you get your refill at a different location.

Have the medical supplies you need

Have the medical supplies you need. Case managers can help you get the items you need like durable medical equipment or finding Personal attendant services (PAS).

We can get you ready by finding another treatment site before or after an event, such as a dialysis center or new pediatric specialists.

Case management
1-844-406-2398 (TTY 711) or call your Case Manager directly

It’s easier than you think to be ready

It’s easier than you think to be ready. Keep your health in mind by knowing:

  • What you can prepare ahead of time like lists of important phone numbers and medications

  • What to take with you if you have to go, such as your filled prescription medications and important documents

    Take some of the stress out of an emergency. Store the important numbers you might need in your phone now
    What you need to know — in your phone

  • Member Services/24-hour Nurse HelpLine 1-844-406-2398 (TTY 711)

  • Primary care provider (PCP)

  • Any specialists you see

  • Your pharmacy — You can also store a list of your medications under this number for quick reference.

  • Your veterinarian’s office — Get in touch quickly if your pet gets sick or injured, or if you’re separated from your furry loved one.

Ready to go? Things to have handy if you have to leave in a hurry.

    Got your “go bag” ready?

  • A list of your prescription medications

  •  Filled prescription medications

  • Over-the-counter medicines like pain reliever, antacids, vitamins and more

  • Glasses and contact lens solution

  • Baby formula, bottles, diapers, wipes, diaper rash cream

  • Feminine supplies

  • Personal hygiene items

  • Pet food, bowls and any medications

Our app will help on the go

Make sure to download our app so you’ll always have access to:

  • Your profile information
  • Your member ID card
  • Your primary care provider’s  contact information

Download the app:

Google Play icon App Store icon