Be ready, be healthy
We’re just a call away
Your health and well-being are important to us. We want you to have the resources you need, especially before or during an emergency.
We’re just a call away. Be ready by storing these numbers in your phone so you can reach us.
Member Services 1-844-406-2398 (TTY 711)
Pharmacy Member Services 833-235-2028 (TTY 711)
24-hour Nurse HelpLine 844-406-2398 (TTY 711)
Behavioral Health Services 844-280-9633
Case management 844-406-2398 (TTY 711) or call your Case Manager directly
Transportation 877-671-6671 in Broward, Miami-Dade and Monroe counties or 877-779-8617 in all other counties
For updates and information from the state 800-342-3557
Get help near you. You can:
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Find help getting food, housing and more with the Community support page
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Get a ride to your health care visits and other places by visiting the Transportation page
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Learn simple tips on how to prepare you and your family from Ready.gov
- Get updates at www.floridadisaster.org
Have the medical supplies you need
Have the medical supplies you need. Case managers can help you get the items you need like durable medical equipment or finding Personal attendant services (PAS).
We can get you ready by finding another treatment site before or after an event, such as a dialysis center or new pediatric specialists.
Case management
1-844-406-2398 (TTY 711) or call your Case Manager directly
We’re here for you with important information
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Find a pharmacy from RX Open — the website that will help you find open pharmacies in areas impacted by disaster
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Read about ways to get care 24 hours a day, 7 days a week
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Learn more about renewing your health plan benefits
It’s easier than you think to be ready
It’s easier than you think to be ready. Keep your health in mind by knowing:
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What you can prepare ahead of time like lists of important phone numbers and medications
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What to take with you if you have to go, such as your filled prescription medications and important documents
Take some of the stress out of an emergency. Store the important numbers you might need in your phone now
What you need to know — in your phone
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Member Services/24-hour Nurse HelpLine 1-844-406-2398 (TTY 711)
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Primary care provider (PCP)
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Any specialists you see
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Your pharmacy — You can also store a list of your medications under this number for quick reference.
- Your veterinarian’s office — Get in touch quickly if your pet gets sick or injured, or if you’re separated from your furry loved one.
Ready to go? Things to have handy if you have to leave in a hurry.
Got your “go bag” ready?
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A list of your prescription medications
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Filled prescription medications
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Over-the-counter medicines like pain reliever, antacids, vitamins and more
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Glasses and contact lens solution
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Baby formula, bottles, diapers, wipes, diaper rash cream
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Feminine supplies
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Personal hygiene items
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Pet food, bowls and any medications
Our app will help on the go
Make sure to download our app so you’ll always have access to:
- Your profile information
- Your member ID card
- Your primary care provider’s contact information
Download the app:
