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Woman taking blood pressure manage your condition

Manage your condition

As a Clear Health Alliance member, you have a choice to participate in the Case & Disease Management program which is designed to meet the needs of persons living with HIV/AIDS. You may also be referred to our Disease Management Centralized Care Unit (DMCCU) if another program is more appropriate for your needs. The Clear Health Alliance DMCCU program gives you a choice and a voice in how to care for your health. DMCCU case managers are licensed nurses or social workers. With their help, you will learn to better manage your condition and improve your quality of life.

DMCCU case managers work with you by phone to create health goals and develop a plan to reach them. They educate you about your condition and help you take more control of your care.

  • One-on-one help with depression, schizophrenia, bipolar disorder or substance use disorder
  • Treatment from a licensed mental health caregiver
  • Specialist referrals, if needed
  • Information about resources in your area
  • Phone calls to you and your doctors to track your progress

Clear Health Alliance covers health care and support services based on your heart condition. Some of these are coronary artery disease (CAD), hypertension and congestive heart failure (CHF). Services include:

  • Heart health education materials and one-on-one support with a nurse
  • Medical equipment you need, such as a scale, to help you manage your health
  • A home health nurse when needed for diet help and for guidance on when and where to go for care
  • Details about heart education programs in your area
  • Phone calls to you and your doctors to track your progress

We have a diabetes case management program. If you have diabetes, a case manager can work with you by phone. They will help you set goals and create a care plan. Your case manager can help you:

  • Set up a doctor’s appointment
  • Identify health goals and create a care plan
  • Obtain and use a glucometer
  • Find information about diabetes education programs in your area
  • Arrange for transportation or other special needs
  • Learn about diabetes

Clear Health Alliance has a case management program for HIV/AIDS. This program will help you better understand and manage your HIV/AIDS. We can assist you to set health goals and create a care plan that fits your lifestyle. You do not have to join the program. You are enrolled as a member of Clear Health Alliance.

Clear Health Alliance covers health care and support services based on your lung condition. Lung conditions include asthma and chronic obstructive pulmonary disease (COPD). Services include:

How to participate

Call 1-888-830-4300 (TTY 711) toll-free.

You will be asked some questions about your health to help get you started. You can also enroll online in one of our programs by emailing your request to dmself-referral@clearhealthalliance.com.

Useful phone numbers

For routine health questions
Call your primary care provider (PCP) or the 24-hour Nurse HelpLine

In an emergency
Call 911

Call your case manager
8:30 a.m. to 5:30 p.m. local time, Monday through Friday toll free at 1-888-830-4300 (TTY 711) to leave a private message for your case manager 24 hours a day.

After hours
For help anytime, call the 24-hour Nurse HelpLine 24-hours, 7 days per week
Call toll free 1-844-406-2398 (TTY 711)