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Coronavirus (COVID-19) updates and resources

Last updated: April 24, 2020

Coronavirus (COVID-19) has impacted all of us. We want to make sure you have the latest information about your benefits, how to get the care you need, and how to find local help and resources.

Focusing on your health

These short-term changes have been put in place to make it easier for you to focus on your health and those you care about.

The state has extended the deadline to renew due to COVID-19. We’re still encouraging you to renew on time, if you can. Please renew soon so you don’t lose your Medicaid benefits. To renew, either log in to your log in to your MyACCESS account, mail your paperwork back or call the Department of Children and Families at 1-866-762-2237.

An appeal is when you ask us to review a decision about your health services. If you do not submit your appeal on time and are badly impacted by COVID-19, Clear Health Alliance will make an exception to the timely filing requirement of 60 calendar days. We will review your appeal per normal guidelines instead.

If you take medicines often, you may be able to get a 90-day supply at the pharmacy retail store or mailed to you until further notice. Call the Pharmacy Member Services number on your ID card to learn about your options.

If you have any questions about your benefits, we’re here for you. Call Member Services at the number on your member ID card, or log in to your account to send us a send us a secure message

Getting the care you need

See a doctor without leaving home

Telehealth is a doctor visit over the phone or through video chat from your smartphone, tablet or computer. It allows you to take care of your health while keeping you and others safe. Your plan will pay for telehealth visits with your doctor. Can’t reach your doctor? Call our 24-hour Nurse HelpLine anytime at the number on your ID card.

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LiveHealth Online

With LiveHealth Online, you can video chat with a primary care or urgent care doctor 24/7. It’s an easy way to get care anytime, day or night, without leaving home.

Go to LiveHealth Online
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Beacon Health Options

When you or your family need behavioral health services, you can video chat with a behavioral health provider 24/7 at no cost to you with Beacon.

Go to Beacon
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Find a COVID-19 test site

Use this tool to find testing sites near you fast. Just enter your state and county.

Find a COVID-19 test site

Take care of your mental health

You might be feeling anxious or stressed with all of the information about coronavirus (COVID-19). Taking care of your mental health is more important than ever.

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myStrength

myStrength is an online tool that can help you lower your stress and improve your mental health. As a member, you can use this tool at no cost to you.

Go to myStrength
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CommonGround

The CommonGround Library offers members free plans and tools through 28 Learning Tracks to help you manage symptoms and deal with daily hardships of recovery. You must log in to the secure site to review them.

Go to the CommonGround Library
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Psych Hub

Psych Hub offers free online resources and videos to help you manage stress, talk to children about coronavirus, cope with job loss and other COVID-19 challenges.

Go to Psych Hub

Finding resources you may need

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Free or low-cost services near you

Use our Community Resource Link for local help finding food, housing and other things you might need.

Search now

Free smartphone from SafeLink Wireless®

SafeLink offers free smartphones with data, texts and minutes to those who qualify. Use your phone to keep up with important information, use telehealth services, and stay in touch with family and friends.

Go to SafeLink

Learn more about COVID-19

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An airway and lung infection, similar to the flu.

Similar to the flu. Mild to severe fever, cough and shortness of breath. Symptoms may appear 2-14 days after being around someone who has COVID-19.

The best way to prevent infection is to avoid being exposed to the virus. Check the Centers for Disease Control and Prevention’s website at cdc.gov/coronavirus for up-to-date information. If you are traveling, visit cdc.gov for the CDC’s most current travel advice. Visit cdc.gov for information about people with HIV and COVID-19.
 
Good health habits can also help prevent and fight COVID-19. Here are some tips:

  • Washing your hands is the best way to avoid getting sick:
  • Wash often with soap and water for at least 20 seconds.
  • If you can’t use soap and water, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Clean and disinfect items and surfaces you touch often with household cleaning spray or a wipe.
  • Cover your cough or sneeze with a tissue. Then, throw away the tissue.
  • Stay home when you are sick.
  • Avoid touching your face.
  • Avoid close contact with people who are sick.

Older adults, people with disabilities, and people with diabetes or who have severe chronic medical conditions like heart, lung or kidney disease are not at higher risk of getting COVID-19, but may be at higher risk for more serious COVID-19 illness. We will support you and help you get the care you need.
 

There is limited data right now to suggest the COVID-19 disease course in persons with HIV differs from that in persons without HIV.  What we do know is:

  • People with HIV are not at higher risk of getting COVID-19.
  • People with weakened immune systems, like people with HIV, may be at higher risk for more serious illness if they do get COVID-19.
  • Persons with HIV who have a low CD4 cell count and who are not on HIV treatment may be at higher risk for complications if they contract the virus.

Learn more from the CDC about HIV and COVID-19.

If you’re caring for someone, visitors need to take care to avoid causing any extra risk to you or them. Ask visitors to wash their hands, or keep hand sanitizer by the door for them to use. Wash your hands well and use hand sanitizer. Do this before and after touching or feeding someone, or touching any mobility devices or equipment.
 

Follow the CDC’s advice about wearing a facemask.
 

Call your doctor if you get a fever, have a cough or have a hard time breathing. Tell them if you’ve been in close contact with a person who has COVID-19, or if you live in or have been to an area where the virus has spread.
 
Your plan will pay for telehealth visits with your doctor.
 
Can’t reach your doctor? Call our 24-hour Nurse HelpLine anytime, day or night, at the number on your ID card.
You can also video chat with a doctor from your smartphone, tablet or computer. Use LiveHealth Online 24/7 to see a primary care or urgent care doctor. Use Beacon Health Options 24/7 to see a behavioral health provider at no cost to you.
 

No. If you’re a CHA member, the COVID-19 test or the visit to get the test are covered whether you get care in a doctor’s office, urgent care center or emergency department.
 
 

No, prior authorization is not required for COVID-19 testing.

 

You should try to see your PCP or a doctor in your plan. If your doctor offers telehealth visits, your plan will pay for those, too.

You can also video chat with a doctor from your smartphone, tablet or computer. Use LiveHealth Online 24/7 to see a primary care or urgent care doctor. Use Beacon Health Options 24/7 to see a behavioral health provider at no cost to you.

We will pay for care you get from doctors outside your plan (called “out of network”) as long as the services are medically needed.
 

No. If you get Medicaid benefits from us, your plan covers sick visits and tests.
 

Call the Pharmacy Member Services number on your ID card to find out about your options for medicines you take frequently.
 
Your health is important. Don’t stop taking your medicines as prescribed, and get your refills on time.